Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended. Customers will be notified if significant delays occur.

Shipping Locations

We currently ship to selected countries and regions where our services are available.

If your location is unavailable during checkout, please contact our support team for assistance.

Estimated Delivery Times

Estimated delivery times vary depending on destination and shipping method:

  • United Kingdom: 5–10 business days
  • Europe: 7–15 business days
  • United States: 7–15 business days
  • Canada: 8–18 business days
  • Australia & New Zealand: 8–18 business days
  • Other International Destinations: 10–25 business days

Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on destination, package weight, and selected shipping method.

Any applicable shipping fees will be displayed before payment is completed.

Tracking Information

Once your order has been shipped, a tracking number will be sent to your email address when available.

Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other governmental charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Cuddi is not responsible for delays or losses resulting from incorrect or incomplete addresses provided during checkout.

Lost or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us within 7 days of the expected delivery date so we can assist with an investigation.