Refund policy
Customers may request a return within 14 days of receiving their order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase must be provided.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Downloadable digital products
- Items marked as final sale
- Products that have been used, damaged, or altered by the customer
Return Process
To initiate a return, please contact us at:
Email: support@cuddi.us
Please include:
- Order number
- Customer name
- Reason for return
- Photos (if the item is damaged or defective)
Once approved, return instructions will be provided.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was delivered
- The product has a verified manufacturing defect
Original shipping charges are generally non-refundable.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your payment provider or financial institution.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We may request photographic evidence before approving a replacement or refund.
Order Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, it cannot be cancelled and must follow the standard return process.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Please contact our support team for exchange requests.